Level 2 Certificate in Customer Service
Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.
Key Information
Cost - Fully Funded*
Awarding Body - NCFE CACHE
Duration - 6 Weeks
Delivery - Online/Paper Based
*subject to eligibility
You must live in England and be over 19 years old to be eligible.
Fill out the online enrolment form for access to the induction process.
Site Information:
Registered Office: 332 Marsh Lane, Erdington, Birmingham, West Midlands, United Kingdom, B23 6HP
Registered In England No. 11074602