Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

• Principles of team leading
• Understanding business
• Understanding how to communicate work-related information
• Understanding how to deliver customer service and resolve problems
• Understanding how to develop working relationships with colleagues
• Introduction to coaching
• Introduction to mentoring
• Understanding personal development