Level 2 Certificate in Understanding Retail Operations

If you work in retail, it's important that you're fully trained and equipped to meet customers' needs. Our level 2 certificate in Understanding Retail Operations covers everything from the selling process to retail law to handling customer complaints. It's a great way to make sure you have the skills you need to do your job. This fully online course lets you carry out training in your own time, whenever and wherever is most convenient for you.

• Develop understanding of the different aspects of the retail industry
• Learn about customer payments and the selling process
• Understand how to provide good customer service
• Learn how to deal with queries and complaints
• Gain an understanding of basic retail law and the importance of correct stock control
  

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